I’m sure most of you have heard of the recent instance of JC Penney’s new line-up of T-shirts, which landed the brand on the RidicuList (http://edition.cnn.com/video/?/video/bestoftv/2011/09/01/ac-ridiculist-jcpenney.cnn). The story is worth attention as it tackles three important elements that a big brand, such as JC Penney should have given better consideration: 1. Brand image 2. Corporate social responsibility [...]
Crisis Management Articles
Subscribe to the Crisis Management articlesCrisis Management, Media, PR General, brand image
Big Brands Should Care More
Crisis Management, Global Network, PR General, reputation management
Japan’s crisis communication response, the next case study
Japan’s tragedy, the next real global crisis after the BP Horizon oil spill, is on everyone’s mind at the moment. It’s all over the news and your friends and family are probably googling “Chernobyl” and “thyroid gland cancer in neighboring countries” obsessively. From a PR perspective, BP’s ex-CEO Tony Hayward’s response to the oil spill [...]
Crisis Management, Dubai, PR General, UAE
Why PR Should Be Accountable for Bad Boardroom Decisions
Paul Holmes – founder and Editor-In-Chief of The Holmes Report – gave a talk at the Beirut PR Forum earlier this month which was so entirely bang on that I couldn’t even live tweet it, I could only sit there and absorb every word. In my world, this is a rarity. While he covered a [...]
Crisis Management, PR General, reputation management
Crisis Communications – To Stand Tall Or Hide?
Over the past few days, I have been doing a lot of reading on crisis communications management. The main thing that has caught my attention is the manner in which brands either stand up or hide from the media in times of crisis. Or better still feed the hungry beast, as David Letterman did. Stand [...]
Crisis Management, Media, PR General, reputation management
Toyota’s Reputation Crisis Management
Toyota’s back on course, but damage control an uphill battle was one of the story headlines in ragan.com, with footage of the interview of Toyota’s head of U.S. operations, Jim Lentz on NBC’s The Today Show. International news today shows that Toyota is definitely not back on course with the news of some of its cars [...]
